Service Team Member

Michaels Stores

4d•Onsite

About The Position

The Service Team Member delivers friendly customer service, helps customers shop the store and find products, and provides a fast and friendly checkout experience. The role includes cash handling, promoting Rewards and Private Label Credit Cards, and educating customers about the Voice of Customer survey. Team Members assist with omnichannel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), truck unloading, stocking, planograms, merchandise recovery, store maintenance, Store In Stock Optimization (SISO), and ad-set duties. They also support shrink and safety programs, follow company procedures and policies, and interact with others respectfully while promoting the organization’s vision and values. Team Members are cross-trained in custom framing sales and production and may perform other duties as assigned. This position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be assigned, including retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The role requires the ability to remain standing and move throughout the store, as well as regular bending, lifting, carrying, reaching, and stretching. Team Members may lift heavy boxes and access high shelves using a ladder or similar equipment. Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements. Michaels requires team members in this role to be at least 16 years old. Michaels states that eligible Team Members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and voluntary insurance options. All Team Members enjoy employee discounts and partner discount programs. Benefits depend on position and eligibility.

Requirements

Must be at least 16 years old.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide fast and friendly checkout service and handle cash according to standards.
Engage customers regarding Rewards and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery, to support a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, maintain a positive approach in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Cross-train in custom framing sales and production.
Perform other duties as assigned.