Service Team Member

Michaels • Grand Rapids, MI

1d • Onsite

About The Position

The Service Team Member delivers friendly customer service, helps customers find products and solutions, and provides a fast, friendly checkout experience. The role includes cash handling, promoting Rewards and Private Label Credit Cards, explaining the Voice of Customer survey, and supporting omnichannel services such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Team Members assist with truck unloading, stocking, planograms, merchandise recovery, returns, and general store maintenance. They also support inventory optimization, ad setup, shrink and safety programs, and company policies and procedures. The position is cross-trained in custom framing sales and production and may include other assigned duties.

This role is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be; some outdoor work may be required when retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants in the U.S. must meet applicable legal requirements, and team members in this role must be at least 16 years old.

Requirements

• Must be at least 16 years old.
• Must satisfy applicable federal, state, and local legal requirements for the job.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Promote the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including returns and general store recovery.
• Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner, maintain a positive attitude in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Cross-train in custom framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program, depending on position and eligibility.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services, depending on position and eligibility.
• Flexible spending accounts, depending on position and eligibility.
• Commuter benefits, depending on position and eligibility.
• Tuition assistance, depending on position and eligibility.
• Adoption assistance, depending on position and eligibility.
• Voluntary insurance options, depending on position and eligibility.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed