Service Team Member - 5451
About The Position
At El Pollo Loco, the Service Team Member helps deliver a positive guest experience by greeting customers, assembling orders, preparing food, and supporting restaurant operations. The role ensures “Best in Class” customer service from start to finish while maintaining cleanliness and following company standards, recipes, and procedures. The team member works collaboratively with restaurant staff and management, assists customers with orders, prepares and assembles menu items, processes orders accurately and efficiently, uses suggestive selling, and handles payment and cash transactions professionally. Previous customer service or food service experience is preferred but not required.
Requirements
- Previous experience in customer service or food service is preferred but not required.
Nice To Haves
- Previous experience in customer service or food service.
Responsibilities
- Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
- Greet and assist customers with their orders in a friendly and helpful manner.
- Strive to meet or exceed customer expectations and satisfaction.
- Assist in preparing food items in compliance with company recipes and procedures, including assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments.
- Process and assemble customer orders efficiently, accurately, and on time.
- Use suggestive selling to complete the customer experience and increase sales.
- Maintain cleanliness.
- Handle payment and cash transactions accurately and professionally.
Benefits
- Competitive pay
- No overnight hours
- Employee discount on food
- Career growth potential and promotion from within
- Flexible schedule with full-time or part-time hours
- Medical, dental, and vision insurance
- Paid sick time
- Employee Assistance Program
- Flexible spending accounts
- Legal insurance
- Pet insurance
- 401(k) plan with match and immediate vesting (must be at least 21 to participate)
- Discounts on theme parks, movie tickets, sports events, hotels, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
