Service Team Member PT

Michaels Stores•Brighton, CO

3d•Onsite

About The Position

The Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides solutions. The role ensures a fast and friendly checkout experience, supports cash-handling standards, and promotes the Rewards program, Private Label Credit Cards, and Voice of Customer surveys. Team Members also assist with omnichannel processes, truck unloading, stocking, planograms, merchandise recovery, store maintenance, and in-stock optimization. The position supports shrink and safety programs, follows company procedures and policies, and interacts respectfully with customers and colleagues. Team Members are cross-trained in Custom Framing sales and production and may perform other duties as assigned. The role is based in a public retail store. Public areas are climate controlled, though some stock rooms may not be; some outdoor work may be required when retrieving shopping carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants must meet applicable federal, state, and local legal requirements, and team members in this role must be at least 16 years old.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements for the job.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including merchandise returns and general store recovery, to support a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Follow Standard Operating Procedures (SOPs), company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, maintain a positive attitude in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.