PT Seasonal Service Team Member

Michaels Stores•Richmond, VA

1d•Onsite

About The Position

The Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides solutions. The role supports a fast and friendly checkout experience, including cash handling, and engages customers about the Rewards program, Private Label Credit Cards, and Voice of Customer surveys. Team members also assist with omnichannel orders, truck unloading, stocking, planograms, merchandise recovery, store maintenance, and in-stock optimization. The position supports shrink and safety programs, follows company procedures and policies, and interacts with others in an accepting and respectful manner. Team members are cross-trained in Custom Framing sales and production and perform other duties as assigned. This role is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be; outdoor work may be required for retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants must be at least 16 years old and satisfy applicable federal, state, and local legal requirements. Michaels states that benefits may be available depending on position and eligibility. These include a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and voluntary insurance options. All team members receive employee discounts and access to partner discount programs.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements of the job.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Promote the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns and general store recovery, to help maintain a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.