Retail PT Service Team Member

Michaels • Canton, MI

3d • Onsite

About The Position

The Retail Service Team Member provides friendly customer service, assists customers with shopping and finding products, and delivers a fast and friendly checkout experience. The role includes cash handling, promoting the Rewards program and Private Label Credit Cards, supporting customer surveys, and assisting with online order fulfillment processes.

Team members unload trucks, stock merchandise, help maintain planograms and in-stock standards, complete merchandise recovery and store maintenance, and support shrink and safety programs. The position also requires following company procedures and policies, interacting respectfully with others, and cross-training in Custom Framing sales and production. Other duties may be assigned.

The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. The role may include outdoor work retrieving carts or unloading trucks. Work hours include nights, weekends, and early mornings. Applicants in the U.S. must meet applicable legal requirements and be at least 16 years old.

Requirements

• Must be at least 16 years old.
• Must satisfy applicable federal, state, and local legal requirements for the job.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including merchandise returns and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Follow Standard Operating Procedures, company programs, policies, and standards.
• Interact with others in an accepting and respectful manner, maintain a positive attitude, and serve as a role model for other team members.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Access to partner discount programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed