Retail- PT Seasonal Service Team Member

Michaels Stores • Greensburg, PA

3d • Onsite

About The Position

The Service Team Member delivers friendly customer service, helps customers shop and locate products, provides solutions, and ensures a fast and friendly checkout experience. The role includes cash handling, promoting Rewards and Private Label Credit Cards, explaining the Voice of Customer survey, and assisting with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.

Team Members participate in truck unloading, stocking, planogram processes, merchandise recovery and maintenance, returns, Store In Stock Optimization (SISO), and AD set duties. They support shrink and safety programs, follow company procedures and policies, and interact respectfully with customers and colleagues. The position is cross-trained in Custom Framing sales and production, with other duties assigned as needed.

This is a seasonal, part-time retail role in a public store setting. Work may involve climate-controlled public areas, stock rooms that may not be climate controlled, and occasional outdoor work while retrieving carts or unloading trucks. Work hours include nights, weekends, and early mornings. Applicants must be at least 16 years old and meet applicable federal, state, and local legal requirements.

Requirements

• Must be at least 16 years old.
• Must satisfy applicable federal, state, and local legal requirements.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide fast and friendly checkout service and handle cash according to standards.
• Promote the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram processes.
• Complete merchandise recovery and maintenance, including returns and general store recovery, to help maintain a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards, including applicable legal requirements.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, and promote the organization’s vision and values.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program, depending on position and eligibility.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services, depending on position and eligibility.
• Flexible spending accounts, depending on position and eligibility.
• Commuter benefits, depending on position and eligibility.
• Tuition assistance, depending on position and eligibility.
• Adoption assistance, depending on position and eligibility.
• Various voluntary insurance options, depending on position and eligibility.
• Employee discounts and access to partner discount programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed