Service Team Member
About The Position
The Service Team Member delivers friendly customer service, helps customers locate products and find solutions, and provides a fast and friendly checkout experience. The role includes cash handling, promoting Rewards and Private Label Credit Cards, educating customers about the Voice of Customer survey, and assisting with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes. The position also supports truck unloading, stocking, planogram processes, merchandise recovery, store maintenance, Store In Stock Optimization (SISO), ad sets, shrink and safety programs, and compliance with company procedures and policies. Team members interact respectfully with customers and colleagues, maintain a positive image, and are cross-trained in Custom Framing sales and production. Other duties may be assigned. The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be; some outdoor work may be required when retrieving carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The listed base pay range is $12.00–$14.10, with possible overtime compensation in accordance with applicable laws. Applicants must meet federal, state, and local legal requirements, and team members in this role must be at least 16 years old.
Requirements
- Must be at least 16 years old.
- Must satisfy applicable federal, state, and local legal requirements for the job.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Nice To Haves
- Retail and/or customer service experience preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Promote the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers about the Voice of Customer (VOC) survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POG) processes.
- Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery.
- Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
- Support shrink and safety programs.
- Follow standard operating procedures and company programs, policies, and standards to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, remain positive in difficult situations, and promote the organization’s vision and values.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program, depending on position and eligibility.
- Medical, dental, and vision coverage, depending on position and eligibility.
- Telemedicine services, depending on position and eligibility.
- Flexible spending accounts, depending on position and eligibility.
- Commuter benefits, depending on position and eligibility.
- Tuition assistance, depending on position and eligibility.
- Adoption assistance, depending on position and eligibility.
- Voluntary insurance options, depending on position and eligibility.
- Employee discounts and partner discount programs for all team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
