Service Team Member

Michaels Stores•Grand Rapids, MI

7d•Onsite

About The Position

The Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides a fast and friendly checkout experience. The role includes cash handling, promoting Rewards and Private Label Credit Cards, educating customers about the Voice of Customer survey, and assisting with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes. The position also supports truck unloading, stocking, planogram processes, merchandise recovery, store maintenance, Store In Stock Optimization (SISO), AD set duties, shrink and safety programs, and compliance with company procedures and policies. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned. The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may occur when retrieving shopping carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Team members must be at least 16 years old and satisfy applicable federal, state, and local legal requirements.

Requirements

Must be at least 16 years old.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Promote the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.