Retail - PT Service Team Member

Michaels • Amherst, NY

2d • Onsite

About The Position

The Retail Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides solutions. The role ensures a fast, friendly checkout experience, participates in store merchandise and truck-unloading duties, and helps maintain store recovery and in-stock standards. Team Members are cross-trained in Custom Framing sales and production and may perform other duties as assigned.

The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Duties may involve outdoor work retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants in the U.S. must meet applicable legal requirements and be at least 16 years old.

Requirements

• Must be at least 16 years old.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Engage customers regarding the Rewards program and Private Label Credit Cards, and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including returns and general store recovery, to support a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to comply with applicable laws and requirements.
• Interact with others in an accepting and respectful manner, maintain a positive and respectful attitude in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility
• Employee Assistance Program
• Medical coverage, depending on position and eligibility
• Dental coverage, depending on position and eligibility
• Vision coverage, depending on position and eligibility
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options
• Employee discounts
• Partner discount programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed