Service Team Member - 6117

El Pollo Loco • Temecula, CA

8d

About The Position

At El Pollo Loco, the Service Team Member helps create a positive guest experience by greeting customers, assembling orders, preparing food, and supporting restaurant operations. The role ensures “Best in Class” customer service from start to finish while maintaining cleanliness and following company standards, recipes, and procedures. Team members work collaboratively with restaurant colleagues and management to achieve operational goals and provide a welcoming environment. Full-time or part-time hours are available.

Requirements

• Previous customer service or food service experience is preferred but not required.

Nice To Haves

• Previous experience in customer service or food service.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures, including assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments.
• Process and assemble customer orders efficiently, accurately, and on time.
• Use suggestive selling to complete the customer experience and increase sales.
• Maintain cleanliness.
• Handle payment and cash transactions accurately and professionally.

Benefits

• Competitive pay
• No overnight hours
• Employee discount on food
• Career growth potential and promotion from within
• Flexible schedule
• Medical insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts
• Legal insurance
• Pet insurance
• 401(k) plan with match and immediate vesting for eligible employees
• Discounts on theme parks, movie tickets, sports events, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed