Service Team Member - 5918

El Pollo Loco • Monterey Park, CA

13d

About The Position

The Service Team Member ensures “Best in Class” customer service from start to finish. The role includes greeting and assisting customers, preparing and assembling food, processing orders accurately and efficiently, suggestive selling, handling payment and cash transactions professionally, and maintaining cleanliness. Team members collaborate with restaurant colleagues and management to achieve operational goals, uphold company standards, and contribute to a positive work environment. Previous customer service or food service experience is preferred but not required.

Requirements

• Previous customer service or food service experience is preferred but not required.

Nice To Haves

• Previous customer service or food service experience.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in compliance with company recipes and procedures, including assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments.
• Process and assemble customer orders efficiently, accurately, and on time.
• Use suggestive selling to complete the customer experience and increase sales.
• Maintain cleanliness.
• Handle payment and cash transactions accurately and professionally.

Benefits

• Competitive pay
• No overnight hours
• Employee discount on food
• Career growth potential; the company promotes from within
• Flexible schedule with full-time or part-time hours
• Medical, dental, and vision insurance
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts
• Legal insurance
• Pet insurance
• 401(k) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed