Part Time Service Team Member

Michaels Stores • Salt Lake City, UT

2d • Onsite

About The Position

The Service Team Member delivers friendly customer service, helps customers shop and find products, and provides a fast, friendly checkout experience. The role includes cash handling, promoting Rewards and Private Label Credit Cards, explaining the Voice of Customer survey, and assisting with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.

Team Members also unload trucks, stock merchandise, participate in planogram processes, maintain merchandise recovery and store presentation, complete Store In Stock Optimization (SISO) and ad set duties, and support shrink and safety programs. The position requires following company procedures and policies, treating others respectfully, and serving as a positive role model. Team Members are cross-trained in Custom Framing sales and production and may perform other duties as assigned.

Requirements

• Must be at least 16 years old.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Promote the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery.
• Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to ensure compliance.
• Interact with others respectfully, maintain a positive attitude, support the organization’s vision and values, and serve as a role model.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed