Part Time Seasonal Service Team Member

Michaels Stores•Carrollwood, FL

5d•Onsite

About The Position

The Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides a fast and friendly checkout experience. The role includes cash handling, promoting Rewards and Private Label Credit Card enrollment, and educating customers about the Voice of Customer survey. Team members assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), truck unloading, stocking, planograms, merchandise recovery, returns, store maintenance, and other assigned duties. They also support shrink and safety programs, follow company procedures and policies, and interact respectfully with customers and coworkers. Team members are cross-trained in Custom Framing sales and production. This is a part-time seasonal position at the Tampa-Carrollwood, Florida store. Weekend availability is required. Work hours include nights, weekends, and early mornings. Applicants must be at least 16 years old and satisfy applicable federal, state, and local legal requirements. The role is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving carts or unloading trucks. The frame shop includes a glass cutter and heat press. Physical requirements include standing for long periods, moving throughout the store, regular bending, lifting, carrying, reaching, and stretching, and lifting heavy boxes and accessing high shelves using a ladder or similar equipment. Reasonable accommodations may be available through an interactive process.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements of the job.
Weekend availability is required.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience is preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns and general store recovery, to support a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures and company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.