Seasonal Service Team Member Part Time
About The Position
The Seasonal Service Team Member delivers friendly customer service, helps customers shop the store and locate products, and provides a fast, friendly checkout experience. The role supports store operations through truck unloading, stocking, planogram work, merchandise recovery, store maintenance, and in-stock optimization. Team members also assist with online order fulfillment, promote rewards and credit card programs, support safety and shrink initiatives, and follow company procedures and policies. The position includes cross-training in Custom Framing sales and production and may include other duties as assigned. This role is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Outdoor work may be required when retrieving shopping carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Physical requirements include standing for long periods; moving throughout the store; bending, lifting, carrying, reaching, and stretching; and lifting heavy boxes and accessing high shelves using a ladder or similar equipment. Michaels requires team members in this role to be at least 16 years old. The stated total base pay range is $12.00–$14.10, and the position may be eligible for overtime compensation in accordance with state and local laws.
Requirements
- Must be at least 16 years old.
- Ability to remain standing for long periods and move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Nice To Haves
- Retail and/or customer service experience preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Promote the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers about the Voice of Customer (VOC) survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POG) processes.
- Complete merchandise recovery and maintenance, including returns and general store recovery, to maintain a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
- Support shrink and safety programs.
- Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- Depending on position and eligibility: 401(k) with employer match, Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and voluntary insurance options.
- Employee discounts and access to partner discount programs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
