Service Team Leader

TOKYO JOES LLC • Castle Rock, CO

1d • Onsite

About The Position

The Service Team Leader is the face of the restaurant and helps create an excellent guest experience by engaging positively with guests and expediting food with accuracy, quality, and efficiency. The role leads Front of House operations during a shift in a fast-paced, upbeat environment, motivating the team and fostering teamwork, inclusion, respect, passion, and fun. The Service Team Leader supports guest service, food preparation and service, restaurant cleanliness and safety, and the development and coordination of team members.

Requirements

• Excellent guest service skills.
• Cash-handling and management skills.
• Ability to work in a fast-paced environment for shifts of up to 8 or more hours.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively with guests and team members.
• Ability to work nights, weekends, and holidays.
• Ability to work with sharp kitchen tools when assigned to a prep position.

Responsibilities

• Create positive guest and team member experiences and maintain a fun, energetic atmosphere.
• Take guests’ food orders and handle cash and credit transactions.
• Follow operational policies and procedures, including cash-handling and safety/security procedures.
• Demonstrate knowledge of the brand and menu items.
• Help ensure fresh ingredients are available daily.
• Serve food to guests courteously and promptly.
• Prepare food items quickly and accurately.
• Follow sanitation and safety procedures, including safe knife handling and kitchen equipment practices.
• Maintain restaurant cleanliness and organization, and ensure proper setup and breakdown of the dining room, restrooms, kitchen, and prep areas.
• Handle guest concerns and complaints effectively.
• Work with the team to prepare the restaurant for each shift.
• Act with integrity, honesty, and knowledge in support of the company culture.
• Maintain regular, consistent attendance and punctuality.
• Contribute to a positive team environment.
• Manage and support others through positive communication, teamwork, and delegation.
• Support food, team member, and guest safety.
• Maintain the cleanliness and upkeep of the restaurant and equipment.
• Enforce and follow company policies and procedures.
• Master menu portions and allergen information.
• Work proficiently at Service and Sushi stations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed