Service Support Officer

hive•Albany, NY

11d•Onsite

About The Position

Join our Albany team where you will ensure clients can access Anglicare WA services in ways that are person centred, safe, responsive and convenient. You will be the first point of contact for many clients and will help refer them to appropriate services within Anglicare WA where appropriate. You will also provide support to ensure the smooth running of the office providing administrative support, managing calendar bookings, accurately entering data and maintaining electronic client files. Work alongside passionate and dedicated professionals in a client centred environment where you can make an impact. This is a part time (11 hours per week - 0.29 FTE) permanent position, working half days Tuesday - Thursday.

Requirements

Relevant experience in a similar role or Cert IV qualification in community services
Exceptional communication skills with an ability to relate to a wide range of clients in need of assistance
Ability to respond to clients in distress, and be comfortable deescalating people who are upset
Well-developed computer skills (MS Word, MS Outlook, client management system)
Financial management skills including ability to issue invoices and receipt money
A valid National Police Clearance
WA Working with Children's Check
A WA Driver's Licence

Responsibilities

Ensure clients can access Anglicare WA services in ways that are person centred, safe, responsive and convenient.
Act as the first point of contact for many clients.
Refer clients to appropriate services within Anglicare WA.
Provide administrative support to ensure the smooth running of the office.
Manage calendar bookings.
Accurately enter data.
Maintain electronic client files.