Service Support I

Citizens Business Bank•La Canada Flintridge, CA

1d•$20 - $23

About The Position

The Service Support performs a full range of operations duties, including leading staff at the direction of the Service Manager and/or Lead Service Support. The role fills in for non-exempt positions as needed, including Service Support Lead, Service Representative, Financial Sales Representative, Vault Representative, and Merchant Services Representative. The incumbent works closely with the Service Manager and Service Support Lead to ensure positions are covered during planned and unplanned absences. The individual must be able to perform each job satisfactorily and be well organized, self-motivated, flexible, and able to multitask effectively. The position provides service to internal and external customers in person and by phone, following the bank’s customer service standards and promoting The Citizens Experience. The role has no supervisory responsibilities. The work environment is usually moderately noisy.

Requirements

High school diploma or GED, or one to three years of experience as a teller and in new accounts at a financial institution.
Experience in certifications, dormant accounts, levies and subpoenas, and as a merchant service representative.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including using American money and measurements of weight, volume, and distance.
Ability to follow detailed but straightforward written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Ability to stand, walk, crouch, use hands to handle or count currency, type, talk, and hear; frequently reach with hands and arms; occasionally sit and kneel; and occasionally lift or carry cash weighing up to 50 pounds.

Responsibilities

Comply with and stay current on applicable policies and procedures and federal and state laws.
Process levies and subpoenas.
Perform certifications.
Interview customers, explain available financial services, and rent safe deposit boxes.
Answer customer questions, investigate and correct errors, determine their causes, and help prevent recurrence.
Handle assigned cash, which may be used daily.
Admit customers to the safe deposit vault.
Service and maintain ATM machines.
Execute wire transfers of funds.
Follow up on dormant accounts.
Fill in as needed in all non-officer positions.
Provide, present, and promote The Citizens Experience to internal and external customers, in person and by phone, while following the bank’s customer service standards.
Perform other duties as assigned.