Service Support Coordinator

BERCO Beverage Equipment Repair Company•Cape Coral, FL

12d•$18 - $20•Onsite

About The Position

Join BERCO as a Service Support Coordinator in Cape Coral, FL! Are you an organized, customer-focused professional who thrives in a fast-paced environment? If you enjoy balancing customer service, dispatch coordination, and administrative support while keeping operations running smoothly, we'd love to hear from you!

Requirements

High school diploma or equivalent required; Associate degree preferred.
Two or more years of dispatching, customer service, administrative, or related experience.
Strong organizational, multitasking, and problem-solving skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office.
Ability to quickly learn new software systems, including ECI Vision and Samsara.

Nice To Haves

Experience with ECI Vision is preferred but not required.

Responsibilities

Serve as the first point of contact for customers by answering incoming calls professionally and providing exceptional customer service.
Dispatch technicians efficiently and coordinate service calls to maximize scheduling and response times.
Create, update, and maintain accurate work orders and customer records in company systems.
Monitor technician schedules and proactively adjust dispatches as needed.
Communicate service updates between customers, technicians, and office staff.
Support Operations, Accounting, and Management with administrative projects and daily office functions.
Maintain shared inboxes, prepare customer correspondence, and assist with onboarding documentation.
Cross-train in multiple office functions and contribute to continuous process improvements.