Regional Service Support Coordinator
About The Position
At Lineage, we're committed to delivering exceptional customer service through teamwork, innovation, and operational excellence. We're looking for a motivated and detail-oriented Regional Service Support Coordinator to support our Regional Service Manager and help ensure our service operations run smoothly throughout the region. If you're highly organized, enjoy solving problems, and thrive in a fast-paced environment where every day is different, we'd love to have you on our team! The Regional Service Support Coordinator is responsible for supporting the daily operations of our regional service department by managing inventory, coordinating equipment logistics, assisting with installations, supporting dispatch operations, and delivering outstanding customer service. This role is essential to maintaining operational readiness and ensuring our technicians have the resources they need to succeed.
Requirements
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Exceptional attention to detail and data accuracy
- Strong problem-solving skills and ability to work independently
- Basic technical aptitude for equipment setup and troubleshooting
- Proficiency with Microsoft Office Suite
Nice To Haves
- Experience in shipping, warehouse operations, inventory control, logistics, or service support
- Experience working in a customer service or field service environment is a plus
Responsibilities
- Manage asset tracking and Return Merchandise Authorization (RMA) processes.
- Maintain accurate inventory and ensure appropriate stock levels for equipment and service parts.
- Serve as the Easy Ink Program Facilitator, overseeing setup, communication, and ongoing program management.
- Coordinate and fulfill supply shipments for regional offices.
- Prepare installation packets and equipment for new customer deployments.
- Configure equipment prior to installation.
- Assist with equipment deliveries as needed.
- Provide backup dispatch support by receiving customer service calls, scheduling service technicians, and coordinating daily service activities.
- Deliver first-level customer phone support and direct inquiries appropriately.
- Maintain a clean, organized, and efficient warehouse and service support area.
- Assist leadership with special projects and operational initiatives.
- Demonstrate Lineage's Core Values of Integrity, Growth, Family Culture, Pursuit of Excellence, and Compassion in every interaction.
- Perform additional duties as assigned.
Benefits
- Medical, Dental, Vision Insurance
- Company paid Long Term Disability and Basic Life Insurance
- Voluntary Additional Life Insurance/AD&D, Short Term Disability, Accident Insurance, Critical Illness Insurance, and Hospital Insurance
- $1000 Health Payment Account
- 401k and Roth 401k with discretionary employer contributions
- Paid Time Off starting at 12 days, and accruals start upon hire
- Paid Holidays
- Parental Leave
- Annual Company Bonus Programs
- First Time Homebuyers Program gifting $10k towards the purchase of your first home
- Area Caring Teams designed to meet the needs of our employees, whether it be emotionally, financially, or spiritually.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
