Client Support & Service Coordinator - HMJ

VOA Illinois•Joliet, IL

6d•Onsite

About The Position

The Client Support & Service Coordinator for Hope Manor Village Joliet (HMVJ) provides trauma informed case management and supportive services to residents in VOA Illinois’ recovery focused supportive housing community. This role supports women and families in maintaining housing stability, progressing in recovery, and achieving long term self sufficiency. Responsibilities include coordinating services, developing individualized service plans, and helping prevent housing crises through financial assistance support such as rent or utility aid and connections to internal and community resources.

Requirements

Bachelor’s degree in Human Services, Social Work, Psychology, Counseling, or related field
2+ years of experience in case management, supportive housing, behavioral health, or working with vulnerable populations
Experience providing trauma-informed care and connecting clients to community resources
Strong communication, collaboration, and conflict de-escalation skills
Proficiency in Microsoft Office and electronic documentation systems
Community-based travel required
Valid driver’s license required
Ability to lift up to 50 lbs.
Sedentary work, computer use, and frequent communication with clients, colleagues, and partners involved in client support.
Must be able to travel within the community, transport clients when necessary, and assist clients in and out of vehicles

Nice To Haves

Experience working with individuals recovering from substance use disorders
Experience working in recovery-oriented, residential, or supportive housing environments
Knowledge of local social service and behavioral health resources
Experience with advocacy, intake, care coordination, or crisis intervention

Responsibilities

Provide intensive case management and crisis intervention for residents recovering from opioid addiction
Conduct client intake and comprehensive assessments to evaluate psychological, physical, recovery, and service-related needs
Develop and monitor individualized service plans that support housing stability, recovery goals, parenting needs, and overall well-being
Conduct monthly home visits and community-based meetings to monitor client progress and service outcomes
Support eviction prevention by helping residents resolve housing crises through financial assistance coordination (rent or utility aid) and connections to internal and community resources
Assist residents with program applications, documentation, and eligibility requirements for supportive services and financial assistance
Advocate for residents and connect them with treatment providers, healthcare, parenting resources, employment supports, and community services
Serve as a liaison between residents, property management, and community partners to coordinate services and promote housing stability
Educate residents individually or in groups on available services, recovery supports, and tenant rights and responsibilities
Utilize trauma-informed care, motivational interviewing, and conflict de-escalation strategies when supporting residents
Maintain accurate documentation in EchoVantage, HMIS, and other required databases while managing assigned caseloads and ensuring program compliance
Promote a recovery-focused and family-centered community environment that supports healing, stability, and long-term success
Collaborate with VOA Illinois staff, vendors, and community partners to ensure coordinated service delivery
Exhibit cultural competence while serving residents of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups