Field Service Supervisor - Residential Garage Doors
About The Position
Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is hiring a Service Supervisor to join its team in Olathe, Kansas. The supervisor leads and coordinates field technicians, drives operational efficiency, and ensures outstanding service delivery to customers. The role is suited to someone who thrives in a fast-paced environment, communicates effectively, and enjoys coaching teams to success. DH Pace is a family-owned and privately held company with annual sales over $1 billion and more than 60 offices across the continental United States. It distributes, installs, maintains, and repairs commercial, industrial, and residential door, docking, and security products. The company states that it is celebrating its 100th anniversary in 2026.
Requirements
- At least 1–3 years of management or leadership experience.
- A proven track record of implementing process improvements and leading teams.
- Strong communication, organizational, mechanical, and mathematical aptitudes.
- Ability to engage professionally with customers and represent the company brand effectively.
- A valid driver's license.
- Successful completion of employment verifications, a background check, a drug screen, and a driving record check if applicable, required before hire.
Responsibilities
- Manage technician performance by setting and enforcing high customer service standards.
- Lead, coach, and develop staff for future advancement and professional growth.
- Coordinate field schedules and manage workforce utilization to minimize labor variances.
- Oversee staffing decisions in compliance with company hiring, counseling, and performance management policies.
- Ensure accurate work orders and manage work-in-progress inventory and returns to optimize warehouse processes.
- Handle operational tasks and additional responsibilities as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage available the first full month.
- Paid time off, paid holidays, and floating holidays.
- Company-paid life insurance, short-term disability, and long-term disability.
- 401(k) with employer match.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Voluntary benefits, including supplemental life and critical illness coverage.
- Employee discounts for the employee and immediate family.
- Competitive compensation with annual performance reviews.
- Paid training on products, processes, and leadership standards.
- Leadership development and a clear path for internal career advancement.
- Collaborative environment with a strong support network and team-first culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
