Service Supervisor

Accel Entertainment•Peoria, IL

1d•$50,000 - $65,000•Onsite

About The Position

The primary responsibilities of this position include, but are not limited to, overseeing the day-to-day operations in the service region related to service, installation and movement/removal to ensure all locations are properly scheduled, serviced, and maintained. Additional responsibilities include the coordination of projects with Service Technicians.

Requirements

Minimum 21 years of age
Valid driver’s license and clean driving record
Ability to obtain and/or maintain a Terminal Handler’s License by the Illinois Gaming Board
Strong organizational skills
Commitment to excellence and high standards
Excellent written and verbal communication skills
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
Ability to work independently and as a member of various teams and committees
Versatility and willingness to work within constantly changing priorities with enthusiasm

Responsibilities

Supervise and schedule equipment installations and removals within a region
Supervise, track, maintain and audit regional gaming parts and equipment
Monitor Workday for regional Gaming Service Technicians day-to-day, timecards and PTO hours
Respond and troubleshoot service calls for equipment repairs in a timely manner; prioritize according to urgency and location
Manage inventory to ensure parts are available when repairs are needed
Completes all necessary documentation for device entry and logs
Other duties as assigned