Service Supervisor

Cummins • New Hudson, MI

9d • Onsite

About The Position

We are looking for a talented Service Supervisor to join our team specializing
in Service for our Operations Unit in New Hudson, MI.

Job Summary:

Supervises employees who install, service, and repair equipment and machinery.

In this role, you will make an impact in the following ways:
Supervise and coordinate Service Technicians and Team Leaders to ensure
efficient work schedules.
Communicate repair plans clearly to Technicians, aligning them with customer
quotes.
Monitor productivity and quality of repairs, providing coaching and feedback
for continuous improvement.
Support Technicians with first-level assistance and escalate technical issues
when necessary.
Manage service logistics to ensure safety, quality, and efficiency in
operations.
Review and develop quotes for accuracy, keeping customers informed of repair
status and changes.
Participate in continuous improvement by refining processes to meet evolving
customer and organizational goals.
Maintain customer satisfaction by addressing repair issues promptly and
resolving warranty concerns effectively

Responsibilities

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and escalate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees