Service Supervisor

Convene Hospitality Group•Washington, DC

15h•Onsite

About The Position

Convene Hospitality Group is seeking a Service Supervisor for its Hospitality Service Team at Convene 600 Hamilton in Washington, D.C. The Service Supervisor helps ensure programs are executed successfully while maintaining high standards of product quality and service. The position reports directly to the Service Manager and General Manager. This role supervises and participates in program setup, execution, and breakdown; supports the service team and related staff; coordinates service with the culinary team; and helps maintain inventory, safety, cleanliness, training, and client satisfaction. The position is full-time and hourly, with a listed rate of $25 and eligibility for an annual incentive performance bonus plan. Pay may vary by location and is based on skills, experience, and other relevant factors.

Requirements

At least 2 years of progressive experience in a conference center or a related field.
Strong knowledge of service standards and different service types.
Knowledge of food and beverage preparation techniques, health department rules and regulations, and liquor laws and regulations.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

Bachelor’s degree in Hospitality or a related field preferred.
Previous supervisory responsibility preferred.

Responsibilities

Supervise and participate in the setup, execution, and breakdown of programming efficiently and in accordance with the Program Execution Order.
Supervise the service team and support staff, including setup, utilities, maintenance, and security.
Coordinate culinary service between the culinary team and service team.
Monitor inventory and provide culinary staff with accurate counts.
Enforce rules and regulations and carry out safety and emergency programs.
Follow health and safety regulations and ensure service areas are sanitary and clean.
Participate in or conduct ongoing training of service specialists to maintain service standards.
Manage opening and/or closing inspection duties.
Maintain cleanliness in front- and back-of-house service areas.
Ensure positive overall client satisfaction.
Interact with guests and/or associates courteously, empathetically, and discreetly.
Adhere to basic hygiene procedures and grooming standards.
Lead and perform service technician duties during the shift.