Service Supervisor

Albertsons Companies•Lake Worth, TX

3d•Onsite

About The Position

The Service Supervisor supports front‑end operations by supervising associates, maintaining service and safety standards, and delivering an exceptional customer experience. This role assists store leadership with daily operations, staffing support, cash handling oversight, and compliance with company policies.

Requirements

Supervise daily front‑end operations, including checklanes, self‑checkout, and service desk activities
Provide exceptional customer service and resolve customer concerns promptly and professionally
Ensure front‑end areas are clean, organized, and customer‑ready at all times
Supervise, coach, and support front‑end associates during assigned shifts
Assign tasks, monitor productivity, and ensure service standards are met
Reinforce company policies, procedures, and customer service expectations
Oversee cash handling procedures, including tills, pickups, audits, and balancing
Ensure compliance with cash control and loss prevention policies
Report discrepancies and operational issues to store leadership
Assist with opening and closing procedures as assigned
Ensure compliance with company safety, service, and operational standards
Support training initiatives and onboarding activities for front‑end associates
Communicate shift updates, issues, and follow‑ups to store leadership
Partner with other departments to support overall store operations
Act as manager‑on‑duty when assigned

Responsibilities

Supervise daily front‑end operations, including checklanes, self‑checkout, and service desk activities
Provide exceptional customer service and resolve customer concerns promptly and professionally
Ensure front‑end areas are clean, organized, and customer‑ready at all times
Supervise, coach, and support front‑end associates during assigned shifts
Assign tasks, monitor productivity, and ensure service standards are met
Reinforce company policies, procedures, and customer service expectations
Oversee cash handling procedures, including tills, pickups, audits, and balancing
Ensure compliance with cash control and loss prevention policies
Report discrepancies and operational issues to store leadership
Assist with opening and closing procedures as assigned
Ensure compliance with company safety, service, and operational standards
Support training initiatives and onboarding activities for front‑end associates
Communicate shift updates, issues, and follow‑ups to store leadership
Partner with other departments to support overall store operations
Act as manager‑on‑duty when assigned