Service Supervisor

N C Machinery Co. • Fife, WA

21h • Onsite

About The Position

If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you. You will review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability. It will be your responsibility to ensure repairs and preps are complete, on time and on budget. You will manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Requirements

• Must have a valid driver's license.
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a dealer service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
• Ability to work in a typical, physical work environment.
• Ability to use Microsoft Office software and hardware.

Nice To Haves

• Previous service management / supervision experience preferred.
• Knowledge of DBS system is a plus.

Responsibilities

• Review workload and identify and address potential problems.
• Work with customers on quotes to resolve billing conflicts.
• Be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes.
• Coordinate training efforts to ensure the development of technicians.

Benefits

• Competitive benefits package
• Salary from $120,200 to $146,900
• 401k w/ Company Match
• Profit Sharing
• Paid Vacation, Holiday & Sick Leave
• Premera Blue Cross Medical w/Telehealth
• Dental Insurance
• VSP Vision Insurance
• Company Paid Life, AD&D & Disability Insurance
• Employee Assistance Program
• Quarterly Employee Recognition Cash Program
• CAT Products, Rental/Sales Discounts
• Credit Union Membership
• Career Growth Opportunities
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED