Service Supervisor - Truck Shop & Field Service
About The Position
We are looking for a talented Service Supervisor to join our team specializing in Service for our Operation Unit in Kamloops, BC. In this role, you will make an impact by supervising and coordinating Service Technicians and Team Leaders to ensure efficient work schedules, communicating repair plans clearly to Technicians, aligning them with customer quotes, and monitoring productivity and quality of repairs, providing coaching and feedback for continuous improvement. You will also support Technicians with first-level assistance and escalate technical issues when necessary, manage service logistics to ensure safety, quality, and efficiency in operations, and review and develop quotes for accuracy, keeping customers informed of repair status and changes. Additionally, you will participate in continuous improvement by refining processes to meet evolving customer and organizational goals, and maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively. Cummins is an equal opportunity employer.
Requirements
- Supervision and coordination of Service Technicians and Team Leaders.
- Clear communication of repair plans.
- Monitoring productivity and quality of repairs.
- Providing coaching and feedback.
- First-level technical assistance and escalation.
- Management of service logistics for safety, quality, and efficiency.
- Review and development of quotes.
- Customer communication regarding repair status and changes.
- Process refinement for continuous improvement.
- Addressing repair issues and resolving warranty concerns.
Responsibilities
- Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
- Communicate repair plans clearly to Technicians, aligning them with customer quotes.
- Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
- Support Technicians with first-level assistance and escalate technical issues when necessary.
- Manage service logistics to ensure safety, quality, and efficiency in operations.
- Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
- Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
- Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
