Field Service Supervisor - Lift Truck

Ring Power•Orlando, FL

7d•Onsite

About The Position

The Field Service Supervisor - Lift Truck is responsible for overseeing field service operations, ensuring customer satisfaction, and managing a team of technicians. This role involves enforcing safety policies, maintaining equipment standards, and coordinating repair services. The supervisor will handle customer calls, authorize work, provide status updates, and manage work orders from initiation to completion. They will also provide technical guidance to technicians, participate in service meetings, and conduct employee performance reviews and pay increase recommendations. The position requires strong problem-solving, communication, and organizational skills, with a focus on customer service and team leadership.

Requirements

High School diploma or GED
3-4 years of experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Valid driver's license
Good computer skills with Microsoft applications.

Nice To Haves

Extensive industry-specific equipment familiarity and service skill.
Updating of Knowledge: Job requirements occasionally change requiring re-training to stay current every 3-5 years.

Responsibilities

Enforces all safety policies and procedures.
Ensures acceptable truck condition/appearance, tool inventory, equipment, required service manuals, and safety items.
Receives calls from customers for field service repairs.
Secures customer authorization and applicable information as required.
Ensures customer is kept up-to-date on the status of their work, including revised estimates.
Opens field service work orders, segments and prints time cards.
Ensures all employees know their job assignments by starting time.
Responsible for all field operations and tracing of all field work orders.
Follows up on field service work orders and calls customers.
Checks all field work orders for accuracy, approves and forwards to appropriate office personnel (Service Manager, Service Administrator).
Provides necessary technical advice to technicians to maximize repair integrity and minimize service warranty.
Participates in service meetings at the branch.
Reviews each employee annually with the Service Manager to review their progress and job classification.
Makes recommendations annually to the Service Manager for pay increases.
Performs other duties as assigned.