Field Service Supervisor - Lift Truck

Ring Power Corporation•Orlando, FL

9d•Onsite

About The Position

The Field Service Supervisor - Lift Truck is responsible for overseeing field service operations, ensuring safety policies and procedures are followed, and maintaining equipment and service standards. This role involves receiving customer repair requests, managing work orders, providing technical guidance to technicians, and ensuring customer satisfaction. The supervisor also plays a role in employee development and performance reviews.

Requirements

High School diploma or GED
3-4 years of experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Valid driver's license
Good computer skills with Microsoft applications.

Nice To Haves

Extensive industry-specific equipment familiarity and service skill.
Job requirements occasionally change requiring re-training to stay current every 3-5 years.
Problem solving ability, established examples/guidance are not always available.
Some creativity to generate solutions or improve effectiveness within well-established boundaries.
Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged.
More emphasis is placed on achieving the desired outcome, not on controlling the process.

Responsibilities

Enforces all safety policies and procedures.
Ensures acceptable truck condition/appearance, tool inventory, equipment, required service manuals, and safety items.
Receives calls from customers for field service repairs, secures customer authorization and applicable information.
Ensures customer is kept up-to-date on the status of their work, including revised estimates.
Opens field service work orders, segments and prints time cards, and ensures employees know their job assignments.
Responsible for all field operations and tracing of all field work orders.
Follows up on field service work orders and calls customers.
Checks all field work orders for accuracy, approves, and forwards them to appropriate office personnel.
Provides necessary technical advice to technicians to maximize repair integrity and minimize service warranty.
Participates in service meetings at the branch.
Reviews each employee annually with the Service Manager to review progress and job classification.
Makes recommendations annually to the Service Manager for pay increases.
Performs other duties as assigned.