Shop Service Supervisor

SMS Equipment Inc.•Wabush, NL

11d•CA$108,000 - CA$116,000•Onsite

About The Position

At SMS Equipment, we know our success is built on the people who keep our customers running safely and reliably. As a Shop Service Supervisor in Calgary, AB, you'll lead a skilled team responsible for maintaining and repairing heavy equipment that supports some of the most demanding operations in the industry. This is an opportunity to combine your technical expertise, leadership skills, and commitment to safety while working with industry-leading Komatsu equipment. You'll play a key role in driving performance, supporting employee development, and ensuring high-quality service for our customers.

Requirements

2+ years of supervisory experience
5+ years of heavy equipment industry experience
Strong technical knowledge of Komatsu and other OEM equipment
Safety-focused leader
Ability to effectively support technicians
Ability to manage shop operations
Ability to deliver high-quality service in a fast-paced environment
Strong understanding of OH&S legislation, safety management systems, and inspection requirements.
Proven ability to plan, prioritize, and manage shop resources effectively.
Strong communication and problem-solving skills.
Highly organized and self-motivated, with the ability to make sound decisions independently.
Commitment to developing team members through coaching, mentoring, and ongoing support.

Nice To Haves

Heavy Equipment Technician, Journeyperson

Responsibilities

Oversee daily shop operations, workflow scheduling, and coordination of tradespeople to meet operational requirements.
Assign work and allocate resources to optimize productivity and equipment turnaround times.
Provide leadership, coaching, and technical support to technicians and apprentices.
Perform in-process and post-repair inspections to ensure quality workmanship and compliance with standards.
Enforce company policies, safe work practices, OHSE standards, and regulatory requirements.
Review and support the completion of work orders, service quotes, warranty documentation, and technical reports.
Resolve service-related issues and communicate repair solutions with customers and internal stakeholders.
Coordinate activities with lead hands, welders, subcontractors, and field service teams as required.
Support employee training, performance development, and cross-training opportunities.
Participate in incident investigations, audits, and continuous improvement initiatives.