Service Supervisor, Seattle (2nd Shift)

Lucid Motors • Seattle, WA

2d • $97,700 - $134,310

About The Position

The Service Supervisor assists the Service Manager with the day-to-day operations of the Lucid Service Center and manages a team of service advisors, technicians, service assistants, and parts staff. The role offers managerial experience and advancement potential, with opportunities to learn customer-facing service, technician operations, and service-center management. The Supervisor sets an example for the team, encourages continuous improvement, ensures work orders are detailed and complete, and monitors the flow of work to support a high-quality customer experience.

The position oversees service-team performance and development, staffing, training, schedules, timecards, customer concerns, repair workflow, and quality checks. It also supports compliance, administration, and timely resolution of people and safety issues. The role may assist with repairs as needed and requires travel when needed.

Requirements

• Automotive service experience, including understanding service KPIs such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI Completion/Turnaround time.
• Learning agility and willingness to take on additional responsibility to develop into a management position.
• Self-starter with curiosity and a desire to review processes and execute changes.
• Ability to learn company policies, protocols, and processes.
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors.
• Verifiable track record of excellence in customer service.
• Strong organization and ability to drive continuous improvement in a fast-moving environment.
• Excellent written and verbal communication skills, and ability to work independently and collaboratively in a team environment.
• Ability to help build a world-class team from the ground up.
• Ability to analyze and interpret internal reports.
• Advanced ability to use basic computer applications such as Microsoft Office and to learn proprietary DMS software.
• Ability to travel as needed.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.
• Willingness to assist with repairs as needed.

Nice To Haves

• Associate or bachelor’s degree in Automotive Technology or Business Management, or equivalent work experience.
• Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
• Start-up experience or experience in a related fast-paced environment.
• Previous OEM-specific EV experience and training.
• ASE certifications.
• EPA 609 certification.

Responsibilities

• Manage and develop Service Team members and day-to-day service operations, including customer interactions, reporting, and repairs.
• Evaluate employee performance and provide consistent feedback to drive results.
• Participate in selecting, training, and developing service employees, and help ensure positions are filled in a timely manner.
• Support, implement, and follow up on training; participate in meetings, workshops, and other learning opportunities.
• Ensure the team delivers a high level of customer experience and builds professional relationships with clients and vendors.
• Manage team members’ timecards and schedules.
• Address client concerns and complaints quickly and professionally.
• Develop working knowledge of industry standards, regulations, and restrictions, and ensure departmental compliance.
• Delegate and direct service tasks as directed by the Service Manager, ensuring client vehicles are repaired and returned on time.
• Monitor employee work and provide guidance, ongoing training, and development as needed.
• Perform quality-control checks on vehicles after repairs are completed.
• Develop an understanding of Lucid Motors’ mission and the role’s contribution to it.
• Assist with or perform administrative tasks.
• Resolve people and safety issues promptly and effectively in collaboration with Human Resources and appropriate teams.
• Assist with repairs as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off: up to 120 hours for eligible hourly/non-exempt employees and up to 160 hours for salaried/exempt employees.
• Paid holidays and paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in an equity program and/or a discretionary annual cash incentive program, subject to plan terms and applicable criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed