Service Supervisor, Seattle (2nd Shift)

Lucid Motors•Seattle, WA

About The Position

The Service Supervisor assists the service manager with the day-to-day operations of the Lucid Service Center, managing service advisors, technicians, service assistants, and parts staff. The role offers experience in a managerial position with advancement potential and calls for learning agility across customer-facing service, technician operations, and service-center management. The supervisor models high standards, encourages continuous improvement, ensures work orders are complete and accurate, and monitors workflow to support an excellent customer experience. The position may also require assisting with vehicle repairs as needed and traveling when needed.

Requirements

Automotive service experience, including understanding key performance indicators such as Customer Satisfaction Index (CSI), repair completion time, days down, and PDI completion/turnaround time.
Learning agility.
Willingness to take on additional responsibility and develop toward a management position.
Self-starter with curiosity and a desire to review processes and execute changes.
Ability to learn company policies, protocols, and processes.
Ability to collaborate, motivate, and lead individuals, groups, and vendors.
Verifiable track record of excellence in customer service.
Strong organization skills and ability to drive continuous improvement in a fast-moving environment.
Excellent written and verbal communication skills, and ability to work independently and collaboratively in a team environment.
Ability to analyze and interpret internal reports.
Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

Associate or bachelor’s degree in Automotive Technology or Business Management, or equivalent work experience.
Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
Start-up experience and experience in related fast-paced environments.
Previous OEM-specific EV experience and training.
ASE certifications.
EPA 609 certification.

Responsibilities

Manage and develop service team members and day-to-day service operations, including customer interactions, reporting, and repairs.
Evaluate employee performance and provide consistent feedback to drive results.
Participate in selecting, training, and developing service employees, and help ensure positions are filled promptly.
Support, implement, and follow up on training; participate in meetings, workshops, and other learning opportunities.
Ensure the team provides a high level of customer experience and builds lasting professional relationships with clients and vendors.
Manage team members’ timecards and schedules.
Address client concerns and complaints promptly and professionally.
Develop working knowledge of industry standards, regulations, and restrictions, and ensure department compliance.
Delegate and direct service tasks as instructed by the service manager, ensuring client vehicles are repaired and returned on time.
Monitor employee work and provide guidance, ongoing training, and development as needed.
Perform quality-control checks on vehicles after repairs are completed.
Learn Lucid Motors’ mission and understand how the role contributes to it.
Assist with or perform administrative tasks.
Resolve people and safety issues promptly and effectively in collaboration with Human Resources and appropriate teams.
Assist with repairs as needed.
Travel on an as-needed basis.