Service Manufacturing Supervisor - 2nd Shift

TSI, Inc.•Shoreview, MN

11d•$75,000 - $95,000•Onsite

About The Position

The Service Manufacturing Supervisor plans and directs the activities of the second-shift service and calibration team. The role provides direction, coaching, and development for service assemblers and technicians who repair and calibrate precision measurement instruments in a high-mix, low-volume environment. The supervisor drives continuous improvement in safety, quality, turnaround time, employee engagement, and cost, while overseeing service order flow, output, schedules, team performance, and operating expenses. The position also supports compliance with work instructions and ISO-based requirements, partners with Manufacturing Engineering to resolve operational issues, and coordinates shift handoffs. Core hours are Monday through Thursday, 2:45 PM to 1:15 AM.

Requirements

Bachelor’s degree and at least 5 years of experience in a manufacturing, service, distribution, or related environment, or 2 years of experience with a technical Bachelor’s degree.
Experience with direct or indirect supervision of employees.
Ability to work second-shift hours.
Knowledge of lean manufacturing practices.
Knowledge of employee relations and supervision.
Knowledge of policy and process development and continuous improvement in a manufacturing or service setting.
Knowledge of ERP/MRP and scheduling systems.
Knowledge of service, repair, and calibration concepts, practices, and procedures.
Knowledge of quality systems, change control, and structured problem solving.
Legal authorization to work in the United States without the need for sponsorship and ability to provide proof of eligibility.

Nice To Haves

Bachelor’s degree in a technical field with 2 years of experience.
Experience with an ERP system, especially SAP.
Experience supporting service, repair, test, or calibration operations for electromechanical or precision measurement products.
Exposure to calibration systems, measurement equipment, or metrology concepts, including traceability and measurement uncertainty.
Experience implementing best practices in a production or service environment.
Experience in a fast-paced, high-mix, low-volume manufacturing or service environment.
Experience working in a regulated environment, such as an ISO-based quality system.

Responsibilities

Oversee service order flow, repair and calibration output, and daily schedules within assigned second-shift service work centers.
Drive and monitor quality, turnaround time, on-time delivery, and productivity metrics in alignment with company goals.
Participate in department operating budget development for capital equipment, labor, and work center spending; manage expenses against plan and justify supplemental expenditures as needed.
Interview, select, onboard, recruit, hire, and retain employees in support of staffing plans.
Ensure service and calibration work follows approved instructions, routings, and standard work, maintaining measurement integrity, traceability, and compliance with internal and external ISO-based requirements.
Partner with Manufacturing Engineering to troubleshoot process, tooling, equipment, calibration-system, and documentation issues.
Support implementation of Engineering Change Orders and ensure employees are trained on changes.
Organize and facilitate continuous improvement projects and service support activities with cross-functional teams.
Act as a lean champion and implement lean practices, including 5S and Kaizen, to eliminate waste.
Identify and resolve bottlenecks, process failures, outdated procedures, staffing issues, supply-chain problems, and training deficiencies.
Use quality management methods such as 8D, root cause analysis, and corrective action to solve problems and reduce repeat failures and rework.
Develop and implement systems to reduce costs and improve quality, productivity, and customer service.
Coordinate shift handoffs with first-shift leadership to maintain continuity of service orders, priorities, and open issues.
Train and assist team members with SAP and visual management tools for service order processing and tracking.
Develop a team-based approach through daily communications, cross-functional work, and reinforcement of company objectives.
Monitor employee performance, recognize contributions, take corrective action when needed, and conduct timely performance reviews.
Identify and implement cross-training opportunities across product lines.
Coach and develop employees and define their objectives.
Recommend salary adjustments and define and execute training programs for product, application, process, calibration, and technology needs, including new-employee mentoring.
Work with management peers to execute continuous improvement projects.
Perform other related duties as assigned.

Benefits

Competitive market salary of $75,000–$95,000 per year, depending on qualifications and experience.
Additional bonus opportunities may be available for eligible leadership and individual contributor roles, awarded at the Company’s discretion.
Medical, dental, and vision coverage.
401(k) with company match.
Paid time off, paid holidays, and paid floating holidays.
Life insurance.
Employee assistance program (EAP).
Professional development opportunities.
Dress-for-your-day policy.
Complimentary coffee, tea, and hot chocolate.
Two on-site cafeterias and an outdoor patio.