Service Supervisor

Albertsons•Baton Rouge, LA

4d•Onsite

About The Position

The Service Supervisor oversees daily front‑end operations to ensure fast, friendly, and accurate customer service. This role supports service leadership by directing associates, maintaining operational standards, and ensuring compliance with cash handling, safety, and company procedures.

Requirements

Previous retail or customer service experience required
Strong communication, organization, and problem‑solving skills
Ability to work flexible schedules, including weekends and holidays
Ability to stand for extended periods and assist with front‑end tasks

Nice To Haves

Supervisory or lead experience preferred

Responsibilities

Supervise daily front‑end operations, including checkstands, self‑checkout, and service desk
Ensure efficient customer flow, proper coverage, and high service standards
Monitor register activity and ensure accurate cash handling and transaction compliance
Respond to and resolve customer concerns professionally and promptly
Support execution of service initiatives, promotions, and loyalty programs
Maintain cleanliness, organization, and readiness of all service areas
Train, coach, and support front‑end associates on service and operational standards
Assign daily tasks and manage breaks and lunches to maintain coverage
Provide real‑time feedback and support performance accountability
Reinforce attendance, appearance, and conduct expectations
Step in as front‑end lead in the absence of service management
Ensure compliance with cash control, loss prevention, and accountability policies
Support balancing of tills and identification of discrepancies
Ensure proper operation of registers, SCOs, and front‑end systems
Follow all company policies, labor guidelines, and safety procedures
Model excellent customer engagement and professionalism
Maintain a solutions‑focused approach to service recovery
Promote a positive and welcoming front‑end environment