Service Supervisor - Glendale

Greystar•Glendale, AZ

1d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident work orders and routine maintenance, oversees apartment make-ready work, maintains community standards, and coordinates with team members, vendors, and contractors. It also supports budgeting, inventory, cost control, preventative maintenance, and compliance with safety requirements. The position requires effective customer service and communication with residents, team members, and other contacts. It includes work inside and outside in all weather conditions, physical tasks such as climbing and carrying items, and a flexible schedule that includes on-call evenings, weekends, and holidays. Local routine travel may be required for meetings, training, or other work-related activities.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices; incumbents must provide their own hand tools unless prohibited by state law.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, and to remain calm when resolving customer problems.
Ability to read, write, and communicate effectively in representing company management in a support capacity, serving as a first point of contact, and answering questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and provide information for the manager.
Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certifications if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work inside and outside in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including taking on-call assignments during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete work orders arising from resident requests and perform routine community upkeep by diagnosing problems and making repairs in accordance with policies, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including inspections, punch lists, vendor scheduling, supply procurement, maintenance work, and review of completed work.
Develop cleanliness and appearance standards for community grounds, amenities, building exteriors, unit interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and common areas.
Periodically inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractors’, vendors’, and service providers’ work to verify quality, materials, and services meet required standards and specifications.
Maintain adequate inventory of spare parts and maintenance materials and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventative maintenance procedures.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts where possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, ensure current and accessible MSDS sheets, and stay current on OSHA and other safety requirements to support compliance.
Provide respectful customer service, answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional day off for the employee’s birthday after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.