Service Supervisor

SMS Equipment Inc.•Kamloops, BC

4d•CA$105,000 - CA$115,000•Hybrid

About The Position

The Service Supervisor plays a vital role in the safe, efficient, and economical operation of the branch. This role oversees a mechanical team responsible for maintaining and repairing equipment in the shop. This is an exciting time to join our Kamloops branch. Be part of our growth! If you thrive in a collaborative, safety-focused environment and are driven to lead with purpose, we want to hear from you.

Requirements

Minimum of 5 years’ experience in a supervisory capacity, ideally in a large shop environment.
Strong technical knowledge of heavy duty equipment.
Solid understanding of OH&S legislation, safety standards and inspection practices.
Highly organized, performance-focused, and passionate about leading teams.
Proficiency with the Microsoft Office suite (including Excel) and familiarity with Gantt charts.
Valid Class G/5 driver’s license.
Intrinsically motivated and committed to making safe choices when completing all tasks.

Nice To Haves

Journeyperson certification in a relevant trade (e.g., Heavy Equipment Technician, Millwright) is preferred.

Responsibilities

Lead a team of Heavy Equipment Technicians and Apprentices, promoting SMS Equipment’s safety-focused culture.
Oversee maintenance and repairs on Komatsu and other OEM equipment, ensuring quality and timely completion.
Assign work, coordinate scheduling, monitor and manage WIP, ensure alignment with warranty submissions, and utilize resources efficiently.
Guide and support tradespeople with repair procedures, technical challenges, and daily tasks.
Promote and maintain a strong safety culture by delivering training, conducting audits, and ensuring compliance with policies and regulations.
Prepare and review service quotes, work orders, and technical documentation to support smooth operations.
Manage customer repair expectations, communications and timelines effectively.
Support employee growth and development through coaching, performance evaluations, and ongoing feedback.