Service Supervisor

Milton CAT•City of Syracuse, NY

13h•Onsite

About The Position

Milton CAT is seeking an experienced Shop Service Supervisor. The Service Supervisor is responsible for the workflow and scheduling of jobs in the shop, and for the maintenance of customer and company heavy equipment and components. Depending on the location and assignment, the Supervisor will be responsible for some or all of the functions and duties listed below. These may require working hours in addition to the normal work schedule for emergency calls or routine service as required. Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential. Pay Range: $65K-$75K based on experience. This is a salaried position with bonus potential.

Requirements

Preferred experience on CAT heavy equipment or similar equipment.
Proficient in mechanical systems (transmissions, engines, hydraulics, etc.).
Proficient in the use of a computer and related software.
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Heavy equipment service/maintenance knowledge.
Must be able to work in a dynamic, fast paced service environment.

Responsibilities

Open and close service calls and maintain WIPX in AX.
Maintain Schedule of repairs in AX.
Control workflow of repairs.
Orders replacement parts ensuring that parts ordered are correct and complete at time of order.
Coordinates the installations, testing, and operation of new machine attachments.
Maintain rental fleet equipment, work tool inventory, yard organization.
Prepares inspection and appraisal reports.
Prepares accurate and complete service reports timely.
Flexible to work occasional after hours when needed to meet customer needs.
Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.
Assist in time-card entries, review, closing and invoicing work orders.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Enforce safety policies and see that proper safety practices are followed at all times.
Perform safety audits.
Performs related duties as assigned.