Service Supervisor - CAT Power

Finning•Surrey, BC

12d•CA$105,000 - CA$125,000•Onsite

About The Position

Join Finning and lead a high-performing team in delivering exceptional service quality and customer satisfaction. This position offers: • A leadership role focused on safety, productivity, and operational excellence. • Opportunities to manage shop floor activities and mentor technicians. • Competitive compensation and comprehensive benefits. As a Service Supervisor, you’ll be responsible for ensuring safety compliance, managing workflow, and driving quality repairs. If you’re a certified Heavy Equipment Technician with strong leadership skills and a passion for customer service, this is your chance to lead our front lines!

Requirements

Effective leadership / supervisory skills
Previous experience with Caterpillar equipment/engines (min 4 yrs)
Strong business acumen

Nice To Haves

Journeyperson Heavy Equipment Technician certification would be an asset

Responsibilities

Lead, demonstrate and champion a healthy and safe work environment
Lead and participate in daily review and update meetings as well as scheduled pre-job, mid-job and post-job reviews
Ensure pre-job meetings are held with technicians to review scope of work
Ensure post-job review meetings are conducted and final inspections are complete
On floor inspections include the controls identified on JHA’s are being used
Lead and participate in regular scheduled safety meetings
Ensure that employees maintain the appropriate safety training required for their position
Responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, employee engagement, performance feedback and supporting growth and development opportunities.
Conduct performance conversations and provide regular feedback to technicians
Spends a minimum of 80% of time on the shop floor to ensure the agreed upon scope of work with the customer is accurately followed, while identifying key milestones where communication points (internal/external) need to happen.
Ensuring that tooling, parts and technical issues are dealt with promptly so it doesn’t impact out customer service commitment
Ensures quality daily time and service reports and cross over reports and field to shop transfers
Determine appropriate tooling for the jobs by working with the technicians and CAT SIS
Understand the warranty process and determine warrantable failure and determine 3rd party requirements and availability if required
Manage and measure technician productivity
Manage and determine manpower availability, allocate technicians as required and assign additional technicians if required
Conduct mid-job review and verify if the job is at 60% and communicate the job changes to technician
Provide insight and guidance by assigning work priorities to technicians where applicable by overseeing jobs for work quality and productivity