Service Supervisor Power Systems

Milton CAT•City of Batavia, NY

3d•$80,000 - $90,000•Onsite

About The Position

Milton CAT is seeking an experienced Power Systems Service Supervisor for our Batavia, NY location. The Service Supervisor directs and controls the service shop/field to ensure an efficient, safe, and profitable operation. They work to support corporate objectives by maintaining the highest quality of service to the customer within our EPG (power generation), marine engines, and industrial engine industries. This position will manage the daily workflow, manage the performance of technicians, and manage the customer's repair/maintenance job to meet their expectations. Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.

Requirements

Associates degree in Diesel Technology and/or business studies. Equivalent education and relevant work experience may be considered in lieu of an Associates degree.
Experience within the industry.
Experience in a supervisory or management position.
Experience with CAT generators, engines and competitive products.
Ability to effectively lead, influence and communicate with others both internally and externally.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Strong written and verbal communication skills.
Able to perform duties with a sense of urgency, exceeding customer expectations.
Excellent organizational skills.
Ability to work in a dynamic fast paced environment.

Responsibilities

Schedule and assign work to shop and field service technicians.
Track progress and check work status of technicians to ensure the timely servicing of customer equipment.
Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.
Assist technicians on complex diagnostic and repair issues.
Open, update, and invoice work orders.
Advise customers on repairs, define the scope of work, and ensure expectations are met.
Analyze customer problems and prepare reports and problem logs.
Assist in timecard entries, review, closing and invoicing work orders.
Maintain customer files.
Communicate with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Enforce safety policies and see that proper safety practices are followed at all times.
Perform safety audits.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Performs other duties as assigned