Field Service Power Generation Supervisor
Cummins•IN, IN
•Onsite
About The Position
We are looking for a talented Field Service Power Generation Supervisor to join our team specializing in Service for Cummins, Inc. in Evansville, IN.
Requirements
- Supervise Technicians
- Provide Coaching and Feedback
- First-Level Support
- Manage Service Logistics
- Develop and Review Quotes
- Monitor Repair Status
- Monitor Branch Goals
- Resolve Customer Concerns
Responsibilities
- Oversee Service Technicians and/or Service Team Leaders, coordinate their schedules, communicate repair plans, and monitor productivity and repair quality.
- Offer guidance and feedback to Service Technicians and Team Leaders, conduct performance reviews, and support their professional growth.
- Assist Service Technicians with initial support needs and escalate technical issues when necessary.
- Ensure efficient use of materials, equipment, and personnel while maintaining safety and quality standards.
- Create and verify quotes for accuracy before communicating with customers and provide updates on repair status and any changes.
- Track the progress of open repairs, addressing any issues that may delay completion within the quoted timeframe.
- Set and review goals and targets for the branch, ensuring high levels of customer satisfaction.
- Address customer issues related to warranties and build strong relationships through regular, professional communication.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
