Field Service Supervisor - Power Generation
About The Position
Supervises employees who install, service, and repair equipment and machinery. In this role, you will make an impact in the following ways: Drive operational excellence by optimizing Technician and Team Leader schedules, ensuring repair plans align closely with customer quotes and promised timelines. Elevate performance and quality through consistent coaching, feedback, and structured performance reviews, leading to measurable gains in productivity and repair accuracy. Enable faster problem resolution by serving as the first line of technical support and escalating complex issues promptly to minimize downtime and rework. Strengthen safety and efficiency by managing service logistics (materials, equipment, and staffing) to deliver high-quality repairs while maintaining a safe work environment. Enhance customer trust by reviewing and validating quotes for accuracy, proactively communicating repair status updates, and managing changes to plans or schedules. Accelerate continuous improvement by identifying process gaps, implementing updates, and tracking outcomes against evolving customer and organizational expectations. Improve on-time delivery by closely monitoring open repairs, clearing blockers, and ensuring completion within quoted timeframes to meet service commitments. Grow branch performance by tracking goals and customer satisfaction targets, resolving warranty concerns professionally, and deepening relationships with key customers.
Requirements
- Supervises employees who install, service, and repair equipment and machinery.
Responsibilities
- Optimize Technician and Team Leader schedules, ensuring repair plans align closely with customer quotes and promised timelines.
- Provide consistent coaching, feedback, and structured performance reviews to elevate performance and quality.
- Serve as the first line of technical support and escalate complex issues promptly.
- Manage service logistics (materials, equipment, and staffing) to deliver high-quality repairs while maintaining a safe work environment.
- Review and validate quotes for accuracy, proactively communicate repair status updates, and manage changes to plans or schedules.
- Identify process gaps, implement updates, and track outcomes.
- Monitor open repairs, clear blockers, and ensure completion within quoted timeframes.
- Track goals and customer satisfaction targets, resolve warranty concerns, and deepen relationships with key customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
