Service Specialist I or II

Idaho Power Company•Hailey, ID

2d•$31 - $43•Onsite

About The Position

Idaho Power — located in vibrant Hailey, Idaho — is looking for a Service Specialist I or II to join our Wood River Valley Operations Center. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with safe, reliable, affordable energy they depend on. What does a Service Specialist I or II do for us? They work with a high degree of accuracy to perform tasks in support of lines core business practices regarding the construction and maintenance of the distribution lines system for internal and external customers in Idaho. In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

Requirements

High school diploma or GED
3 years of customer service experience in an office environment or related industry (for Service Specialist I)
5 years of customer service experience in an office environment or related industry, including 2 recent years as a Service Specialist I with successful completion of training program (for Service Specialist II)
Experience operating computer software including Microsoft Office suite or equivalent and customer information systems
Experience operating computer software including Microsoft Office suite or equivalent and customer information systems (for Service Specialist II)
Effective communication and interpersonal skills
Building productive work relationships
Critical thinking
Working in a team and independently
Assisting with the training and mentoring of new Service Specialists
Understanding scope of work
Troubleshooting issues that may be critical, sensitive, or urgent in nature
Understand the interdependence of processes and impact on other work groups
Analyze data and make conclusions.
Initiate action and work independently

Nice To Haves

4 years of customer service experience in an office environment or related industry (Preferred for Service Specialist I)
Experience working with internal or external customers to obtain sensitive information while maintaining positive working relationship (Preferred for Service Specialist I)

Responsibilities

Perform tasks in support of lines core business practices regarding the construction and maintenance of the distribution lines system for internal and external customers in Idaho.
Pay bills, maintain office supply inventory, deposit meter specialist collections, act as Record Retention Coordinator, maintain filing for work orders, assist with walk-in customers, send and track certified mail, complete fault current requests, assist regional coordinator with “on-call” duties, coordinate emergency work with line crews, and assist in the storm room.