Service Specialist I or II

Idaho Power Company•Hailey, ID

1d•$31 - $43•Onsite

About The Position

Idaho Power — located in vibrant Hailey, Idaho — is looking for a Service Specialist I or II to join our Wood River Valley Operations Center. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with safe, reliable, affordable energy they depend on. What does a Service Specialist I or II do for us? They work with a high degree of accuracy to perform tasks in support of lines core business practices regarding the construction and maintenance of the distribution lines system for internal and external customers in Idaho.

Requirements

High school diploma or GED
3 years of customer service experience in an office environment or related industry (for Service Specialist I)
5 years of customer service experience in an office environment or related industry, including 2 recent years as a Service Specialist I with successful completion of training program (for Service Specialist II)
Experience operating computer software including Microsoft Office suite or equivalent and customer information systems
Knowledge of Idaho Power and State Electrical Connection and Energization Statutes and Rules
Knowledge of SOX guidelines governing financed work orders, basic material processes, customer billing, protecting customer information, basic electricity principles, customer satisfaction indicators, Public Utility Commission, lines core processes
Knowledge of Mapping symbols, device recognition, Microsoft programs, basic accounting principles
Knowledge of General ledger (FERC) accounts, rate schedule and tariff guidelines, Rule H.
Knowledge of CR&B, including application of account processing charges, meter reading and billing schedules
Knowledge of Rates including, Rate 01, 06, 07, 09, 09P, 19, 19P, 24, 40, 41, 42, 15, 66
Knowledge of DD Viewer, Field Services mapping systems, Fuse, Passport/Asset Suite, Customer Information System, BI Launch pad, CLRIS, Mobile workforce, Etrackit, city permit websites, county assessors websites, and standard SharePoint functionality
Effective communication and interpersonal skills
Building productive work relationships
Critical thinking
Working in a team and independently
Assisting with the training and mentoring of new Service Specialists
Understanding scope of work
Troubleshooting issues that may be critical, sensitive, or urgent in nature
Ability to understand the interdependence of processes and impact on other work groups
Ability to analyze data and make conclusions.
Ability to initiate action and work independently

Nice To Haves

4 years of customer service experience in an office environment or related industry (Preferred for Service Specialist I)
Experience working with internal or external customers to obtain sensitive information while maintaining positive working relationship (Preferred for Service Specialist I)

Responsibilities

Perform tasks in support of lines core business practices regarding the construction and maintenance of the distribution lines system for internal and external customers in Idaho.
Pay bills, maintain office supply inventory, deposit meter specialist collections, act as Record Retention Coordinator, maintain filing for work orders, assist with walk-in customers, send and track certified mail, complete fault current requests, assist regional coordinator with “on-call” duties, coordinate emergency work with line crews, and assist in the storm room.
Work at a desk/computer for extended periods of time.
Use office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people.
Occasional lifts of no more than 10 lbs.