Service Shop Foreman
Potamkin Payroll•Roseville, CA
•$40 - $45
About The Position
The Service Shop Foreman oversees the day-to-day operations of the dealership service department’s shop floor and leads a team of technicians. The role focuses on efficient, high-quality service delivery, customer satisfaction, and profitability. The Foreman manages technician activities and repair workflows, provides technical guidance, ensures quality and safety standards are met, and addresses customer concerns as needed.
Responsibilities
- Supervise and coordinate automotive technicians, ensuring adherence to dealership standards and manufacturer guidelines.
- Assign work orders and prioritize repair jobs based on urgency and complexity.
- Provide technicians with guidance, training, and performance feedback to improve skills and productivity.
- Inspect completed repairs to confirm they meet dealership and manufacturer standards.
- Identify and address work-quality issues, customer satisfaction concerns, and causes of repeat repairs.
- Implement processes and procedures to improve quality control and reduce errors.
- Manage vehicle flow through the service department to use resources efficiently and complete repairs on time.
- Coordinate with service advisors and parts department staff to ensure parts and accessories are available.
- Monitor repair order progress and address delays or workflow bottlenecks.
- Provide technical guidance to technicians on complex diagnostic and repair tasks.
- Stay current on automotive technologies, tools, and diagnostic equipment.
- Troubleshoot and resolve technical issues, collaborating with technicians and manufacturer representatives as needed.
- Enforce safety protocols and compliance with applicable regulations and dealership policies.
- Conduct regular safety inspections of shop equipment and facilities and promptly address issues.
- Promote safety awareness and accountability among shop personnel.
- Interact with customers to answer inquiries, provide repair-status updates, and support a positive service experience.
- Handle escalated customer concerns or complaints and work toward prompt, satisfactory resolutions.
- Promote customer-focused service and professionalism among shop personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
