Service Shop Foreman

HUNTER TRUCK SALES & SERVICE•Wheeling, WV

3d•Onsite

About The Position

The Service Shop Foreman ensures repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a high level of customer satisfaction. The role oversees shop workflow and technician performance, supports customers throughout the repair process, and helps maintain quality, safety, and compliance standards. The position is based in Valley Grove, West Virginia, and is full-time, Monday through Friday, from 3:30 p.m. to 12:00 a.m. The foreman directly supervises 8–12 nonsupervisory employees and is responsible for coordinating work, training and evaluating employees, resolving problems, and supporting recruiting and hiring. The role also works with the Service Manager on department performance, customer complaints, tools and equipment, staffing, warranties, and operational reporting.

Requirements

Four to ten years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals, and compute rates, ratios, and percentages.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several variables in standardized situations.
Valid driver’s license and ability to meet company insurability standards.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 50 pounds, frequently lifting or moving up to 100 pounds, and occasionally lifting or moving more than 100 pounds.
Ability to perform work involving standing, walking, handling, stooping, kneeling, crouching, crawling, reaching, and occasional climbing or balancing.

Nice To Haves

State Vehicle Inspector Certification.
Commercial Driver’s License, subject to company insurability standards.

Responsibilities

Greet customers professionally, listen to their descriptions of vehicle problems, explain repair procedures and financial responsibility, and provide accurate estimates and expected completion times.
Delegate repair work to qualified technicians, communicate the work requested and its expected duration, and distribute assignments fairly.
Monitor jobs in progress and completed repairs for quality, thoroughness, efficiency, and minimal comebacks; road-test vehicles when needed.
Provide technical support and on-the-job training to technicians, and ensure employees receive appropriate manufacturer training.
Schedule future appointments to manage technician workload and provide written information for the next shift foreman.
Maintain shop tools, equipment, supplies, and special-tool inventory; work with the Service Manager on tool repairs, replacements, and purchases.
Oversee housekeeping and shop condition, including cleanliness and safety in the shop, truck lot, locker room, and customer vehicles.
Review technician and production efficiency records with the Service Manager, monitor productivity and payroll records, and use operating controls, reports, surveys, and forecasts to manage department performance.
Assist the Service Manager with recruiting, interviewing, hiring, motivating, and conducting performance reviews for technicians.
Ensure repairs are charged correctly and that repair documents are complete and processed properly.
Document warranty repairs using Complaint, Cause, and Correction, include supporting information and proof of warrantability, assign warranty work to qualified technicians, confirm flat-rate hours, and ensure warranty parts are tagged and stored.
Maintain knowledge of warranty offerings and manufacturer policies and procedures.
Report out-of-stock parts and shortages related to shift repairs to the Service Manager.
Assist the Service Manager in resolving customer complaints within 24 hours and inform other managers as appropriate.
Understand and comply with federal, state, and local regulations affecting service operations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Ensure employees follow health and safety policies, maintain a safe work environment, and uphold a professional appearance.
Attend managers’ meetings as requested and promote teamwork within the department and across other departments.