Service Shop Foreman

Hunter Truck•Wheeling, WV

3d•Onsite

About The Position

The Service Shop Foreman ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction. The role is based in Valley Grove, West Virginia, and is full-time, Monday through Friday, from 3:30 p.m. to 12:00 a.m. The foreman oversees shop operations and technicians, assigning and monitoring repairs, providing technical support and training, checking repair quality, and maintaining customer communication about estimates, work, financial responsibility, and delays. The role also supports warranty documentation and compliance, monitors department performance and productivity, maintains tools and supplies, and promotes a safe, clean, and collaborative work environment. The position supervises 8–12 employees and participates in hiring, training, performance reviews, work assignments, and employee relations. It works closely with the Service Manager on shop performance, customer complaints, tools and equipment, staffing, and operational matters.

Requirements

Four to ten years of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license and must meet company insurability standards.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals and compute rates, ratios, and percentages.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several variables in standardized situations.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the physical demands of the job, including regularly lifting or moving up to 50 pounds, frequently lifting or moving up to 100 pounds, and occasionally lifting or moving more than 100 pounds.

Nice To Haves

State Vehicle Inspector Certification.
Commercial Driver’s License; must meet company insurability standards.

Responsibilities

Greet customers professionally and courteously, listen to their descriptions of vehicle problems, and explain repair procedures, costs, estimates, and expected completion times.
Delegate and distribute work fairly to qualified technicians and ensure technicians understand the work and time requirements.
Monitor repairs in progress and completed work to maintain quality standards and minimize comebacks; road-test vehicles when needed.
Provide technical support and on-the-job training to technicians and ensure employees receive appropriate manufacturer training.
Maintain a good working knowledge of applicable warranties and ensure compliance with manufacturer warranty and policy procedures.
Document warranty claims and repairs, including Complaint, Cause, and Correction information and supporting materials; assign warranty operations to qualified technicians and ensure flat-rate hours are known before work begins.
Ensure warranty parts are tagged and stored appropriately, repairs are charged out correctly, and all documents are accounted for and processed correctly.
Maintain shop tools, special tools, equipment, and supplies; report shortages and recommend tool or equipment purchases or repairs.
Supervise housekeeping and shop conditions, including the customer’s truck, shop, truck lot, and locker room, and maintain a safe work environment.
Review technician and production efficiency records with the Service Manager; manage department performance using operating, productivity, comeback, warranty, survey, and forecast reports.
Monitor technicians’ daily productivity reports and corresponding payroll records.
Schedule future appointments as applicable to maintain an appropriate technician workload.
Provide written handoff information for the night shift foreman so requested work can proceed without asking customers to repeat information.
Assist the Service Manager with recruiting, interviewing, hiring, motivating, and managing qualified service technicians.
Conduct regular performance reviews and carry out supervisory responsibilities, including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and resolving complaints and problems.
Assist the Service Manager in handling customer complaints within 24 hours and inform other managers as appropriate.
Keep current with and comply with applicable federal, state, and local regulations, including hazardous waste disposal and OSHA Right-to-Know requirements.
Adhere to and promote workplace health and safety policies and procedures.
Attend managers’ meetings as requested and promote teamwork within the department and across other departments.
Maintain a professional appearance and discuss completed repairs with customers in detail, including demonstrating related parts when applicable.