Service Scheduling Dispatcher

Loenbro•Leander, TX

3d•Onsite

About The Position

We are seeking a highly organized, tech‑savvy Service Technician Dispatcher to schedule and route 15–30 technicians daily, manage customer and job data in ServiceTitan, and serve as the primary communication link between clients, technicians, and internal teams. This fast‑paced role requires strong multitasking and accuracy. Ideal candidates are detail‑oriented, personable, and experienced with field‑service platforms. Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.

Requirements

Must be able to speak with customers by phone to determine the problem and the solution
This is a very detail oriented, customer focused position
Be ready to juggle heavy phone volume, emails, as well as directing employees throughout the day.
Being able to switch from one task to another quickly and with a positive attitude
Must be articulate, be able to keep you cool and give good clear direction to the team.
Is capable of remaining patient and calm when dealing with frustrated customers or clients
Previous office experience and/or service related position is important.
Computer skills to operate a variety of software is necessary.
Must have strong written and oral communication skills
Must be articulate, be able to keep you cool and give good clear direction to the team

Nice To Haves

Must possess strong analytical, organizational, and interpersonal skills
Must have the ability to think practically in order to solve office and job-site problems and interface effectively with direct project personnel and senior project personnel
Work closely with the Service Manager, Regional Service Support Manager and Account Managers and project team to achieve success
Construction company experience preferred.
Experience in dispatching and job costing in the construction, or service industry is helpful.

Responsibilities

Schedule, route, and dispatch service technicians
Input new customers, service orders, and technician hours into ServiceTitan.
Create and compile the schedule for 15 to 30 service technicians daily in several different locations
Acts as liaison between clients and company, ensure contracted services are scheduled and completed.
Answers client and customer questions and notify clients of scheduled services
Addresses and resolves any issues and complaints
Reports problems and unresolved issues to manager or account manager
Devises ways to improve customer service and client relationships
Notify clients of service times, answer questions, and resolve issues
Create tickets, update job details, and ensure accurate documentation.