Service Dispatcher

Robison•Port Chester, NY

2d•Onsite

About The Position

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you!

Requirements

Pleasant, professional demeanor
Ability to function equally well both independently and in a team environment
Highly detail-oriented and focused
Flexible and adaptable nature
Excellent verbal and written communication skills
Interpersonal and active listening skills
Ability to interact effectively with both customers and coworkers
Proven problem solving skills
Ability to work well in a fast paced environment
Proficiency with the MS Office Suite, MS Outlook and Web navigation

Nice To Haves

1 -2 years prior dispatch experience preferred
Prior experience in a customer service setting a plus

Responsibilities

Scheduling service calls and providing work orders for Service Technicians according to urgency
Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
Communicating with other Dispatchers, Service Technicians and other departments
Devise the most efficient solutions using communication and active listening skills