Service Dispatcher

Papé Jobs•Central Point, OR

6d•Onsite

About The Position

Pape' Material Handling, a premier capital equipment dealer in the West, is seeking an organized, energetic, and customer-focused Service Dispatcher to join our team in Medford. At Pape', we invest in your growth. Through training, resources, and ongoing support, we equip our team members with the tools to build their skills and succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape' Team!

Requirements

Excellent communication, customer relations, organizational, and data entry skills.
Strong attention to detail and the ability to perform at a high level in a fast-paced, team-oriented environment.
Computer proficiency, including experience with Outlook, Word, and Excel, along with the ability to learn new systems and programs.
The ability to manage multiple tasks, changing priorities, and time-sensitive follow-up with accuracy and professionalism.

Nice To Haves

Experience in service operations, dispatching, warranty administration, or administrative support in a technical or equipment-based environment is preferred.
Technical knowledge is a plus!

Responsibilities

Schedule and prioritize field and periodic maintenance technicians to best serve customer needs.
Monitor service work in process and communicate updates to technicians, service leaders, and customers.
Open work orders, maintain accurate service records, and complete timely data entry and documentation.
Receive, prepare, submit, and track warranty claims in accordance with vendor requirements.
Work directly with manufacturers and vendors to resolve claim questions and maximize warranty reimbursement.
Keep the Service team informed of warranty work in progress, claim status, approvals, and follow-up needs.
Respond professionally to customer inquiries and help coordinate service-related requests and next steps.
Support a fast-paced, team-oriented environment by balancing changing priorities with accuracy and urgency.
Invoicing of vendors statements
Conduct weekly work meetings with service leaders
Support Parts department as backup on a as needed basis
Overtime may be required on a as needed basis